Conversational Commerce

It's a way of making communication online between companies and customers easier, even through social media, the main purpose of its creation is to improve sales, give customer support and solve problems without having to invest too much money or time in it. This term was first introduced by Chris Mesina in 2015.

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Autocompassion

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Autocompassion affects our personal and professional life. On a personal level, it affects the way we think about ourselves when things don't work out the wait we expect them to, which can lead to frustration and negative thoughts, even doubting our capacities, which can also affect the relationships we build with others. When it comes to our professional life, it may affect how we manage situations full of stress and how clearly we can think while they are happening so we can make the best decisions for the company, in the case of banking it can help us deal with difficult customers.
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Definition of Chatbot

Also known as "Chatterbot", it's a software of artificial intelligence capable of imitating a conversation with a person, frequently used for customer support. There are still some challenges for its correct performance, such as language, accuracy, and false responses. 
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